![]() ![]() Assist with challenging client requests or issue escalations as needed.Works with product and marketing teams to identify, design, and implement marketing strategies and ideas.Maintains current knowledge of competitor activities and industry changes, and serves as an “expert,” providing information and recommendations to associates and senior management.Maintains comprehensive knowledge of all Health iPASS products and services using that knowledge to support, communicate, and maintain long-term client relationships.Support our Product Development efforts seeking active feedback from clients to deliver on the promise of “client-led innovation delivered to all clients”.Organizing the Team based on EMR/PM Specialization to ensure the Client Success team is an important source as a Voice of the Customer (VoC) for Product enhancements that will be helpful across the board.VP, Client Success and team to visit client/partner sites as necessary enhance relationships, improve product adoption, conduct Business Reviews, collect feedback on enhancements/features.Direct supervision of a team and provides training, onboarding, and continuous support for growth and development for direct reports.Objective & Key Results expected for this role.Knowledge, Skills, and Abilities for Success:.Demonstrated flexibility and adaptability to thrive in a fast-paced, dynamic, and high-pressure environment.Detail-oriented team player with excellent interpersonal skills, good organizational, planning, presentation, and problem-solving skills.Ability to clearly summarize and consolidate complex information from multiple sources and professionally convey concepts both verbally and written. ![]()
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